Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Suncorp Stadium Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. i spent 2 hours online and still didn't manage to secure tickets. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Presented by: I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Still waiting for my refund 6 months. Voluntary relocation or where you are changing employer for a new role. If there is a financial failure of any Transport provider. I find the app difficult to navigate. Fire A report from the fire service and/or police. Released a technology that is fully flawed just like the rest of the governing bodies around the world. No contact, no reply, nothing.You have stolen money from thousands of people who need it. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). We/Us/Our We are the Booking agent with whom You made the Booking. I received an error message after purchasing tickets. Press question mark to learn the rest of the keyboard shortcuts. Privacy (data erasure request) etc.WHERE IS THE ACCOUNTABILITY? What will a Marketplace ticket look like? We may consider other Emergency Circumstances at our discretion. A copy of the letter requiring Jury Service. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Jay Chou tickets | GIANTS Stadium | Ticketek Australia Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Youmade an unsuccessful request for annual leave for the date of theBooking. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. There is no phone number, only an email which does not get answered. Conditions that are unpredictable and the event is more than two months in the future. A doctor cannot be You or a member of Your family. You may also wish to resell your tickets if you cannot use them. How do I contact Ticketek? - Ticketek Australia Travel insurance and COVID-19: what you need to know. Sell tickets directly from your Ticketek Account. (Receipt required for Doctors note refund up to $100 or equivalent). Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. Just fake a doctors note, cant imagine they review them too carefully. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Tixel is a safe ticket marketplace to trade tickets from Ticketek. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Where documents can be replaced in advance of theBookingor on the day. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Where You have not been physically examined by a Doctor prior to the date of the Booking. It's about $1500 and I have no idea what to do next. There is not one good review about this dodgy company. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Breakdown A copy of the call out note froma nationalbreakdown recovery service. Adverse weather with no Government Agency warnings not to travel. I replied and asked for a direct line or email address to speak to management/no reply since. Would I ever get the tickets! DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. 2023 ProductReview.com.au Pty. An incident number or report from the Police or relevant traffic authority. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Are Refundable tickets available through Ticketek Marketplace? means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. No way to recover tickets. We also ensure all reviews are published without moderation. Instead I was sent the PDF email after the show. I have now been trying for a refund for 6 months. Its a disgrace. Where You are the business owner or registered Director, or a member of Your family is. Find out how we combat fake reviews. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. means the unforeseen change of the date of an examination that. etc. Then I looked on Trustpilot at their reviews and really started to worry! Any translation of this document from English is for assistance and information only. Emergency Services Police, Fire and Rescue Service or other Emergency Services. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Lost a baby recently? These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Confirmation that the document cannot be replaced in time for the Booking. Easy as. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Ticketek Marketplace (marketplace.ticketek.com.au). Scalping 18. (Receipt required for Doctors note refund up to 50 or equivalent). Maisie Peters: 7:00 7:45pm So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Immediate household persons living together at the same permanent address. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) The following words or phrases have the meaning shown below wherever they appear in bold in this document. What should I do? Are Refundable tickets offered on Gift Voucher sales? Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Ticketek routinely mismanages ticket processing which should be simple. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. The call centre shut the phone to the customer's face.. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. If they mean no-shows, then so be it. Change My Location Ticketek Australia Reviews | Read Customer Service Reviews of premier They are the shittest service in Australia. You can do anything you want if you're the only game in town. New comments cannot be posted and votes cannot be cast. Safe, Fast and Verified PDF Ticket & Entry Conditions How totally useless. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. NEVER NEVER again. I've purchased a ticket and my event is tonight! The only reason people buy tickets from Ticketek is they have no other choice. means an unforeseen circumstance completely outside. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Terms & Conditions of Sale | Ticketek Australia I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! I can not believe in this day and age HOW BAD this company is. She made time to help & sort out the transfer of tickets to this area. Requesting a Refund. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication They gave me specific number to call to move tickets. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. I have been linked to your site from Ticketek.co.nz. They do but its retarded. Proof that the passport has been reported to and cancelled by your Government Agency. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Can I use a Ticketek gift card or voucher? Frequently Asked Questions for Eligible Refundable - Ticketek Australia Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. I would and do prefer not to use their services. I tried calling, emailing before the show, had I had a response we would have made the show. Fuck that, what a joke of an optional extra. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Attendance at business meetings and business travel. Might be worth looking into? For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. Sell Ticketek tickets | Tixel This is such scummy conduct. , please contact the Customer Service team directly for further advice about your Refund. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Ed Sheeran tickets | Adelaide Oval | Ticketek Australia Fire A report from the fire service and/or police. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Sell tickets directly from your Ticketek Account. Ticketek takes the issue of scalping seriously. Ticketek Australia you're a pathetic poor excuse for a company. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Abhorrently bad process for handling refunds and rescheduling due to illness. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App Sick relative? (This can normally be obtained from the transport companys website). Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. to then often have to go to their desk at the venue to follow up the issues. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. We may consider other Emergency Circumstances at our discretion. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. What can I do if my tickets are lost, damaged or stolen? This meant that I had to sit & concert was standing room only. Poor service really. I reported the scam to my credit card provider! Times are approx. Pleased to meet you, won't you guess my name? Not that they are necessarily wrong, but people often don't comment when things go routinely right. Safe, Fast and Verified (This can normally be obtained from the transport companys website). If could give a minus 10 score I would. Finally got an answer from them when I contacted fair trading to help. If there is a financial failure of any Transport provider. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Doors Open: 5:00pm IMPORTANT Any translation of this document from English is for assistance and information only. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. and subject to change at any time. They rapidly charged my credit card, then didn't provide the tickets. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. I'd be interested whether this is something the ACCC would be interested in. On-top of that you cant call anyone to purchase ticketsTerrible. Travelling can be a huge expense, which is why its normal to try to score savings when you can. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Why is your site permanently unavailable. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! Never ever again. They rapidly charged my credit card, then didn't provide the tickets. Why is the price displayed on my ticket different to what I paid? If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). It goes against our guidelines to offer incentives for reviews. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Why does Ticketek Marketplace charge fees? Refundable tickets via tiketek not refundable? : r/sydney Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Three years after buying multiple tickets for a cancelled concert I still havent received a refund. Ticketmaster Resale | ProductReview.com.au Absolutely appealing customer service!!!!! Once got a response to an email because I didnt purchase the ticket wont gi. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. The office was just as bad as the ticket fees would have you believe. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. Why are there multiple listings for the same event at different prices? They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. The customer service was super helpful and I got the ticket value back and it sold super quickly. Website doesn't work. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I What to do?? You may also wish to resell your tickets if you cannot use them. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Anyone waiting for refunds from Ticketek? Ghosted for 6 months now Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. Download the Ticketek App & add your ticket to your wallet now. means cancellation or significant delay of flight(s) which. Ticketek Marketplace Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Are Refundable tickets offered on Gift Voucher sales? Why should I buy from Ticketek Marketplace? the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Hands down. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. What happens to my money when I buy a ticket? Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Attend participate in, take part in, use, or be present at. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. I have now been trying for a refund for 6 months. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Don't EVER buy for a friend, NIGHTMARE. Where a Ticket is offered for sale, sold or I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Can never get a refund on tickets and/or speak to someone within Ticketek. is cancelled or postponed by the provider. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. More Info. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Like. ProductReview.com.au has affiliate partnerships. A copy of a notice from the examination body, school, college, or university confirming the change of date. I paid the additional cost in checkout for refundable tickets. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. Basically, because they're the only game in town, and they can do whatever they fucking like. Hopeless website. There is no customer service centre you can call, just an automated voice call telling you to email. Attendance at business meetings and business travel. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> I recognise the terms of service were available, but nobody reads those. I just resold a ticketek ticket on Tixel. They ended up rejecting my application for a refund and closing it down entirely. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. In event of a Refund Application the English language version shall be the basis of settlement. No way to recover tickets. Are there any age restrictions enforced on my event? 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Automatic Refunds I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? I was certainly given the runaround by others who I had dealt with. But the thing is, they didn't. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. What gives? I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us.