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Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. Login. management. Still have questions? Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Now we can focus on making sure IT is partnered with the business in everything they do.. To find out more, read our Privacy Policy and Cookie Policy. Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. Pay, Vacation time, You get to work from home. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Scottsdale (headquarters) 1365 N. Scottsdale Rd. I wish there was some type of base pay. Liveops: Flexibility. Copyright 2023 Liveops, Inc. All rights reserved. which is why weve been helping companies like yours for over 20 years. Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. Were now out of the back room and working with the business to add direct value, Huckabay says. Login to know the status of the ticket. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. No problem. The only downside is a lot of training without pay. Liveops offers work from home in customer service and sales. This means you can choose when, where, and how often to work! Copyright 2023 Liveops, Inc. All rights reserved. Easy global collaboration. Facilitating collaboration and communication with the best available solutions was another key goal. Liveops employees can directly contribute to the success of students journeys through college into . Whats it like to be self-employed and provide virtual contact center services? Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. We use cookies to improve your experience on our website. Apply to be a Self-Employed Independent Contractor Agent with Liveops*. If you are looking for Liveops Agent Portal Okta? As a lot of people in the company say: it just works. Forgot password? Please enable it to improve your browsing experience. Gift Matching Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. The driver for that is people now work from anywherethe more on-premise infrastructure you have, the harder it is to meet those demands.. It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. Public Relations e-mail (press@liveops.com) Locations. Goodbye long commutes, rigid schedules, and busybody managers. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. Discipline and setting expectations of yourself are key to working from home. Group Linking Link Okta groups to existing groups in the application. We'd have had to build out a lot of infrastructure. Live far from an urban center? Intelligent Across the country. GM Regional Customer Care Operations, major utility. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. Live Nation Entertainment is the largest live music company in the world, annually putting on 30,000 concerts and 100 festivals, and selling over half a billion tickets. Attack Protection. ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better. Set your own schedule to work around your life. Then, this is the place where you can find some sources which provide detailed information. He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six. Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. Also the hiring process is long and it's unpaid. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. Login here. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. Liveops agents are a community of people who share the same passion for service that we do, which means better outcomes for brands and their customers. To accept cookies continue browsing as normal. Want to become a Liveops agent? After working for three other WAH companies in the past, I can say this has been the best so far., Ive committed to different hours on different days and received absolutely no calls. Login. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. Flexibility. Explore more Liveops remote opportunities Retail Support Assist customers with orders, questions, and returns. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Best of Antivirus Software. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Get Directions That syncs to Okta and then that person cannot access any applications. A wide array of jobs -- many of them well-paid -- don't require a degree.. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. But, the site does not guarantee that youll take calls during those hours. Want to become a Liveops agent? Your customers deserve the best at every touchpoint. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. Money is amazing, but like every job there are flaws. They have to be accessible, easy to use, secure, and platform agnostic. About Liveops Employee benefits & perks. Scottsdale, AZ 85257. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. I don't mind the extra training if they had compensation for it. IT Support You are using an unsupported browser. Username or Email Password. Is Liveops nation legit? Across the web. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. Apply now and a member of our team will work quickly to review your application and provide next steps. REDUCE RISK Rest assured your contractor compliance is always audit-ready. Openforce simplifies your contractor management processes by providing a single platform solution. You are paid the the talk/email minute when working so your pay for each day will vary. No problem. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales Copyright 2023 Liveops, Inc. All rights reserved. We would like to show you a description here but the site won't allow us. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. . Be the customer care voice of top brands, providing best-in-class service. Liveops | Okta . But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? The cons are being able to work in your own home. I trust them and look forward to more cooperation and partnership in the future. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. Sign an Independent Contractor Agreement. Join Liveops Nation and experience the freedom and autonomy of being self-employed! It had to work on any device, including mobile phones, and it had to be entirely cloud-based. You can also manage cookies in your browser settings. ; The user selects the Duo Security option. This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. Find ready-to-work contractors where and when you need them. The background check requires a $24.99 processing fee paid directly to our vendor. The amount of paper eliminated alone was a huge benefit. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Copyright 2023 Liveops, Inc. All rights reserved. Sign an Independent Contractor Agreement. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. The background check requires a $24.99 processing fee paid directly to our vendor. Please update your browser to the latest version on or before July 31, 2020. Different programs have different pay structures. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Learn about Liveops Enterprise Solutions Click Here . Remember me. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. But we were just relentless, and in one year we moved all of our workloads to the cloud. Okta offered exactly what Live Nation needed. Yes! I still love it., You make your own schedule. They love it because it does what it's supposed to do.. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. Come on board! And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more. Liveops is a recognized thought leader in the virtual contact center and customer service industries. No matter what industry, use case, or level of support you need, weve got you covered. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. To accept cookies continue browsing as normal. Norton 360 with LifeLock helps keep your digital life safer. Submit an application for an available virtual contact center opportunity. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Pros. The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . Innovate without compromise with Customer Identity Cloud. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Organizations. Be a superhero sales agent with great earning potential. With Okta we're able to quickly deploy tools to new employees. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Its why weve led the industry in virtual flex agent services for more than 20 years. Love the flexibility of the jobs, but wish training was paid. He sees a role for Okta in all of it. Support staff employees are great and work hard to keep us busy and motivated. See all features. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. You get to dictate when and how often you commit to providing services. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. Qualify and onboard contractors in record time. By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. Press & Media. If there are system issues, you will not get paid. Sitting for free I might add., Side hustle success stories: Selling on Etsy, 5 New hustles good, promising and pretty bad. As a self-employed independent contractor, you are in control of how much time you devote to your business, how you operate your business and the amount of profit or loss you derive. Flexibility. Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. Login to track your existing support requests. Pros. Login. The customer service industry can be tough at times, so in order to attract and retain customers, its important to provide them with the best service and care. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. Connect contractors to affordable commercial insurances. A single portal that simplifies access and boosts productivity, Improved security posture with strong authentication and simplified user access, Reduced maintenance and infrastructure costs with cloud-based solutions, Efficient, fast onboarding of new employees, Facilitates communication and collaboration throughout the global workforce. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . https://join.liveops.com/work-from-home-call-center-jobs/ Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. Independent Contractor management Ditch the paperwork and endless manual tasks. Cons. Keep contractors happy with accurate payments on time, every time. Single Sign On. Earning potential. It changed what we focus on as IT, he says. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. Hard to get in contact with managers for help. Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. Get started on your new home business Flexibility. Autonomy. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. For 10 years, she successfully owned and operated her own business in her home state of Indiana. We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. Independent Contractor We understand the complex nature of managing independent contractors. View our background requirements here. Rather, you are self-employed meaning you work for yourself, or your business. Thats up to you. I like feeling like Im helping people all from the comfort of home. Support. Login - LiveOps Inc. Earning potential. Take our quick quiz and well recommend our top client matches for you. Agent Login Username / Email Forgot password? Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Freedom. Join Liveops Nation and experience the freedom and autonomy of being self-employed! After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. Sound: Must have a sound card installed and be equipped with speakers or headphones. Forgot password? Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Are you a Licensed Insurance Agent looking for a flexible opportunity? With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true. Liveops Nation Login. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. FLEXIBILITY AT SCALE. If the last few years have taught us anything, its that VirtualFlex is a critical element for navigating the unknown, attracting the right talent at the right time. Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). Its a huge, huge advantage for us, says Myers. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Oktas Single Sign-On and network of pre-built integrations were more advanced and easier to use than those of any other provider. You may also want to check out FlexJobs, which is a broad-based job site for remote positions. Independent Contractors are responsible for expenses and control their profit and loss. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Apply now and a member of our team will work quickly to review . Okta was leaps and bounds ahead of all the other providers, says Myers. Managing multiple systems, programs, and screens simultaneously. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Sign in. Check the Eligibility requirements and make sure were currently accepting applications in your state. Go Further; Marketplace. Passwordless. Hello, Liveops. Read more. All rights reserved. Companies across a variety of industries trust Liveops to provide virtual contact center services. Collaboration tools are a huge part of us being successful, says Myers. You can also manage cookies in your browser settings. Consider holiday gift experiences. Have additional questions about applying? We've been partnering with Liveops since 2010 for all our inbound needs. Quickly assessing customer needs and providing sound solutions. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. This means you can choose when, where, and how often to work! If you have not created a ticket yet then you would need to register or create a new ticket to begin. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. From professional services to documentation, all via the latest industry blogs, we've got you covered. Universal Login. Join Liveops Nation and experience the freedom and autonomy of being self-employed! You dont have to do anything else.. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Flexibility. While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. Okta goes so much further than other providers, Huckabay says. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. We were getting rid of all of our on-premise servers and moving everything to the cloud, Myers reiterates. Cons are having to provide your own equipment. Live Nation wanted one secure point of entry to all apps so users could efficiently move between tools as required, without pausing to re-authenticate. HSA and PPO Options National and Local Networks Retirement. Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! Support. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Love the flexibility of the jobs, but wish training was paid. Login to know the status of the ticket. Log in. Keep in mind, the more you service, the higher your earning potential! We use cookies to improve your experience on our website. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. process. Forgot Password Enter the email address associated with your account. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Join the revolution of the modern contact center! Improving Peoples Lives. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. Looks like you have Javascript turned off! Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. This means you can choose when, where, and how often to work! If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. Ditch the paperwork and endless manual tasks. Well learn about your business and help guide the best solutions based on your needs. People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Their consistency, professionalism and customer service are unparalleled in the industry. Remote work is undeniably popular and LiveOps offers that.