Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Contact Customer Service at (800) 391-3000. Genius. Make sure you are signed in with your Xfinity credentials. Click the direct message icon, 2. Report downed power lines at 713-207-2222. Wireclub Review Step-by-step Wireclub Login Process 2023 | SDA Studio Kft. I really appreciate you being a member of the Comcast Family! Our team can help get that line raised. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Should you experience further issues, please create a new post. What to do if you see a downed power line - Pacific Gas and Electric I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Press 0 a lot. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. ASA, ABA, Adherence). Please contact the moderators of this subreddit if you have any questions or concerns. Question: Does Comcast Hve To Repair A Cut Cable Line if the line is damaged, to reconnect service they'd probably be running a new line anyways. I would like to report down wires in my back yard for the second time. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. came out and verified that it isn't live. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Massive outages do occur because of problems such as storms, floods etc. Xfinity Outages | CableTV.com Hello @user_300363 and thank you! Connectivity and managing Your Comcast Business network. This website wants shut I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Include the words "Firewall Investigation" in the subject line. See how you can save when you add Comcast Business Mobile or add a new line. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Should you experience further issues, please create a new post. Then, to let us know why you're calling, say Line is down.. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. I don't have AT&T, or a landline. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . We've had a downed wire touching our building for about two months at this point. Dial 333 to get connected to a customer service representative. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. How does cable internet get to your house? This website is using a security service to protect itself from online attacks. I called but only received voice mail. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words Click the "New message" (pencil and paper) icon, 3. Companies respond better when others are watching. Press question mark to learn the rest of the keyboard shortcuts. If you smell natural gas or see downed power lines please do NOT use this page. Provide your account info and say, Line is down., Dont have AT&T service? Comcast Xfinity Outage Map Is The Service Down? Do what's best for your business. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums Some utility companies mark or paint their lines. 5. We have all the tools to help with your cable line and make sure it gets taken care of. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. 7 years ago. up. Please send us a PM with your first and last name, as well as house numbers to your service address. Thank you so much for contacting our Xfinity Support Team over Reddit. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. If the center conductor of the cable is solid copper, it carries it quite well. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. We ask for direct messages because we can't post personal information in public. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. However, its critical not to cut into a power line, as you know. A woman in Huntington says she contacted Comcast several times about a line. Hope this helps you out. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. A drop-down list appears. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Call us anytime at. My thinking, if I were to do this at my house would be that that 1.) It has been severed months ago and left hanging. Service Status Center | Comcast Business That's not what we want to see! Throughout our history, DISH has always put customers first. New comments cannot be posted and votes cannot be cast. The action you just performed triggered the security solution. Don't touch a downed power line or other equipment. I have a downed wire in the middle of the street. I really appreciate you being a member of the Comcast Family! Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Our community is your official source on Reddit for help with Xfinity services. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. how do i report a downed comcast line? - tourdefat.com An official employee, such as myself or whoever is first available, will respond. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Privacy Policy. The wires at my rental property are on the ground. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Downed/hanging electrical wires - who to report to? | Universal Hub I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Create an account to follow your favorite communities and start taking part in conversations. In order to get started can you please send me a Modmail message with your full name and service address? Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Then Call Us. We have made changes to keep employees safe so response and call times may be longer than usual. Who removes tree branches resting on utility cables in easement? Don't worry, we'll never do that as it might cut into our profits for the quarter. I suspect it's an old wire). https://corporate.comcast.com/stories/meet-our-digital-care-team. How do I talk to a real person at Comcast? How to report a down or damaged CenturyLink line. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 A drop-down list appears. How do you fix an exposed wire without electrical tape? Like. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. Report A Downed Line. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. What to expect: Your complaint will be posted online in a public database. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Downed Wires | Baltimore Gas and Electric Company How do I report a downed telephone line? In the 'To' line, type "Xfinity Support" there. Call 800.288.2020 . Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Report unburied cables, exposed wires, or downed lines - AT&T Click to reveal The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Eastand Royal - Vice President of Customer Experience - LinkedIn Can you direct message your name and address? Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. In the top right corner, you'll see a little chat icon near the bell icon. Call 911, which will get the FD out to asses the wire (s). Contact Us - Customer Service Phone Numbers & Chat | Frontier According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Sky News is distributed via an English-language radio news service, and through online channels. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. I am at a loss. How to report a downed wire if I'm not a customer? Stay put and call 911. Tips in case of an outage What if my power is out? For immediate assistance, check out the Xfinity Assistant. Comcast Xfinity problems in the last 24 hours. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. How do I report this? They have been hanging very low for over a year. Marion County officials report storm has passed leaving widespread wind Comcast landlines are being used by homes and businesses alike. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Thanks! it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. Rod Furlan is a crook and Thief and should be held accountable. With our new Xfinity support chat, you do not need to input the name of a person. That person will tell you who the city's contact is in the Comcast governmental affairs office. . It's in front of my yard, and it goes across the street. Can you please send us a Modmail message with your first and last name and full address? Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Sound the horn, roll down your window and call for help. Create an account to follow your favorite communities and start taking part in conversations. The tree and the cable are both on the grass verge next to my property. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. How to Report an Issue Online Visit xfinity.com/xfinityassistant. If the IP address resides on the Comcast network. If you receive overhead electric service, your electric system con- sists of the following: 1. How do I report an above ground cable down? Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. How to Report an Issue Online Visit xfinity.com/xfinityassistant. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! An official employee, such as myself or whoever is first available, will respond. Electric Lines that run from the utility pole to your residence. Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Comcast: Cable wires are hanging very low across our - GetHuman Reddit and its partners use cookies and similar technologies to provide you with a better experience. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. I also appreciate you taking a moment out of your day to reach back out to our team! I hate to hear this has been your experience and would love to investigate this for you! 2 1 RR ryanray.rr81 Visitor 2 Messages Where or how can I report this? Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Voting closed 14. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. I am a bot, and this action was performed automatically. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. This post was marked as solved. BBC - Wikipedia We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Thank you for bringing this issue to our attention. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. It's not the power line and I don't think it's the regular cable either because there's no service outage. No worries, Our team can definitely help right here! If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. ARA - Utility Regulation - Houston 1. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. An official employee, such as myself or whoever is first available, will respond. Step 1: Inquiry. Search accounts based on account number, or chat online. Call 800.288.2020. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Do not send the firewall logs as an attachment. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. If you are experiencing problems with Comcast Xfinity, please submit a report below. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. The ground around your car may be energized. 1 6 Hello @ryanray.rr81 and thank you! To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. Verizon Customer Service - Contact Us | Verizon Help Center and Support It may be used in setting the FCC's priorities for regulating companies like Comcast. Report a downed power line - Pacific Gas and Electric Company
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