holland america onboard credit holland america onboard credit

We ask that you take the same simple efforts to conserve water and energy as you would at home, and that you refrain from introducing foreign objects or liquids to the toilets. sigsky, February 3, 2019 in Holland America Line. The amount of time you allow to transfer from the ship to the airport will depend on the disembarkation port. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) Zealand, these policies and the legal drinking age apply to guests 18 years or over. Any charge against your shipboard account except casino money will go against OBC, non-refundable first. Other restrictions and exclusions may apply. For our family of three alone, the hold would have been more than $1200 (maybe more than $1400; can't remember right now). on board. Any amount in excess of this allowance will be not be allowed onboard. Resident aliens not in possession of this must obtain one at the nearest office of the U.S. Immigration Service. The Holland America Line Rewards Visa Card earns 2 points per $1 spent on all Holland America purchases, including onboard purchases, and 1 point per $1 spent We tend to book our shore excursions early before boarding which means we can't use our onboard account to pay for them. Items that should be registered generally include those not manufactured in your country. Cash is not accepted for individual transactions, e.g. For additional information regarding prohibited items please visit the Frequently Asked Questions section of hollandamerica.com. Once completed, all guests will be allowed to disembark. Visit our Frequently Asked Questions. Fax Service: Please contact the Guest Services for details if you wish to send a fax. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. Place them in a carry-on bag or keep them with you so you can access them easily. Whether its $100, $200, $300 or more, Onboard Credit can make a sweet vacation even sweeter. We are equally passionate about protecting and preserving the pristine destinations that we visit. Alaska Bonus Offers apply only to 1st/2nd guests and are based on availability. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. 2. If Your luggage is locked, the lock may be removed by security or, alternatively, the luggage will be held by security until you can be present for an inspection and any items in question further identified and/or surrendered. Please see the following important information about your luggage tags. Due to the limited medical facilities on board, we will not accept reservations for infants 6 months or younger for non- Transocean sailings, 12 months or younger for Transocean sailings at time cruise commences or women who will be 24 or more weeks pregnant at the time their cruise with Holland America Line concludes. Dave, we have had the same experience on several cruises. Holland America Line offers a limited number of staterooms designed to be wheelchair- and scooter-accessible. This includes air travel to and from Canada, Bermuda, the Caribbean and Mexico. If you believe a delay will cause you to arrive in the port of embarkation less than two hours before the ships scheduled departure or if you are concerned for any reason that the ship may leave before you arrive, our representatives may be able to a, Express Docs including your Boarding Pass, Port Day:8:00am - 10:00am | 4:30pm - 6:30pm, Sea Day:9:00am - 12:00nn | 3:00pm - 6:00pm, Embarkation/Disembarkation Day:8:00am - 9:00am | 5:00pm - 6:00pm, Casino-smoking is allowed in designated areas for active players only and only when outside of 12NM from the Netherlands. Please Note: Please read the LUGGAGE DIRECT SERVICE section, for more detailed information. For more information contact Royal Ocean Events at 1-888-475-5511 or 1-604-940-1181. Upon arrival at the pier, you will need to present your Boarding Pass, have your passport and applicable visas verified and your picturetaken if you have not uploaded a photo on Navigator. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. on board, nor do we have kosher dishes, utensils, pots or pans on the ship. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. It also saves you from checking a bunch of charges on your on board account. You can check the Happenings on Board via Navigator to view a complete schedule of shipboard activities to help plan your day. It is obviously available in Seattle, but not available on the ships. A fare will be considered a Comparison Fare only if its booking consists of details that are identical to those of the original booking (including, but not limited to, the same ship, sail dates, stateroom category and number of guests as the original booking). Usually there is a fee required. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. For specific arrival instructions applicable to your itinerary, please consult your Travel Documents. WebOn Alaska cruises roundtrip from Seattle, guests receive a $100 onboard credit per person to put toward shore excursions. It's not a deposit, but they do hold the funds on your card. Please Note: Persons in possession of illegal drugs are subject to immediate disembarkation and reporting to law enforcementauthorities. Some flight options can also be managed directly with the airline by visiting their website and using your airline locator to access your flight details. So everything you charge to your room (beverages, on-board shopping, hotel service charges, minibar, etc.) One poster's comment about American Express made me think of this: My mother-in-law booked our cruise through Expedia.com and they did not even tell her about this deposit! http://boards.cruisecritic.com/showthread.php?t=936846, http://boards.cruisecritic.com/showthread.php?t=1081612, http://boards.cruisecritic.com/showthread.php?t=1025957. If you enjoy indulging in onboard massages, pedicures, and facials, then youll love our Greenhouse Spa & Salon. Nurture your well-being with some well-deserved pampering at sea. Uh, I don't know if I'm supposed to disclose this, but a HAL rep told me today that if you book a ships tour in advance using a credit card that when you get on board, before the tour occurs, you can have the excursions desk reverse the credit card charge and put the charge on your onboard account. Hours are from 6:00am until 9:00pm. Purified or distilled water in factory-sealed containers (including plastic containers) for use in conjunction with medical device(s) are allowed in checked luggage and must be packed with the device(s). I'm going to have to remember that I have a $2500 hold on my card. Disembarkation is usually completed within two to four hours after the ships arrival. Swimming: Swimming pools are available on board all of our ships, and there are plenty of deck chairs and beach towels available for your use on deck. For more information, consult your Customs Agency. Enjoy the timless elegance of ocean travel. Charges to the account are like a check you write on the account. For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. If you become ill or injured during the voyage and your diagnostic and/or care requirements exceed the capabilities of the Medical Center, you will be transferred to medical facilities ashore. And I guarantee that my 6 year old grand daughter isn't going to spend $60 a day. Manage your cruise with our free app! Go to the Navigator App and upload a photo.After you have completed the Online Check-in process, please print a Boarding Pass or access your electronic boarding pass on Navigator. The point that I was making is that had she not had an AE, they probably wouldn't be able to hold it on a regular card because she had just paid for the cruise and airfare for all seven of us and a (typical/average) regular credit card may not have had that high of a limit. Points can be applied towards statement credits, onboard amenities, gift Also, stop your newspaper delivery or have a friend or neighbor take them in for you. Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. I took a Princess Cruise last year and I was able to use OBC for pre-booked shore excursions and specialty dining booked about 90 days prior to the cruise. The minimum age to participate in Club HAL is three years. make sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. Keep medication close at hand in your purse or in a carry-on bag In the event of unexpected travel delays and emergencies, please bring additional prescription medication for at least 2 weeks beyond the length of your travel itinerary along with a list of the prescription names, dosage amounts and times taken for all medications, because it may not be available on board or in the ports of call. For some people it isn't a lot, for young families I could be quite a bit of what they set aside for splurging. HAL does listen (at times) to their cruises, so please tell them to allow this. And, yes, it's best not to speculate, as I probably shouldn't, either. Bring your travel and health insurance information and have it handy at all times. If you plan to bring a service animal, you must call our Guest AccessibilityDepartment. Thanks everyone. Guests with independent flight plans, who have purchased transfers on the day of embarkation through Holland America Line, must advise us of your air schedule at least 14 days prior to arrival to receive the transfer service. I don't have to hope that they credit it to the right place. For this reason, Holland America Line has size and weight guidelines for scooters. if i book a shore excursion prior to boarding can i use onboard credit? of your seating request will be listed on your Cruise Contract. Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii, Mexico and the Panama Canal. bars, the shops, spa, shore excursions. 1-206-626-7353 to add services to your itinerary. The provider simply wants to make sure you have enough available credit to cover your reserved charges, which, in this case, would be the 'average' daily on board charge per person. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older, although travelers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. Customs Allowance: Each U.S. resident is usually allowed a duty free exemption of US$800; it may be more or less depending upon your itinerary and recent travel outside the country. It is also your access card to your stateroom. Offer expires November 15, 2022. Oxygen and/or oxygen equipment deliveries will NOT be accepted from any other company. I understand what you are saying and for people who can afford it, it is not much to worry about. You may bring a pre-paid Gift/Rewards Card to pay for your onboard charges. If you plan on bringing a scooter on the ship, please contact: 1-206-626-7320) or visiting the Shore Excursions Office on board. A luxurious dining experience in a room graced with fine art and antiques. of disembarkation. Arriving by Air: Holland America Line representatives will be stationedin the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. Or please visit royalwed.com. The amount of compensation will be determined by the difference between the booked fare and the current available fare displayed on HollandAmerica.com the day the request is received by HAL. Offer or its parts may be changed or revoked by Holland America Line (HAL) at any time. My experience has been the same as Krazy Kruizers. I'm not sure why this "issue" crops up every other week, and people go berserk. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Heres how you can put Onboard Credit to good use: From fishing and wildlife encounters in Alaska to hot springs in Iceland and horseback riding in Half Moon Cay, youre sure to find the perfect excursion as you explore destinations and ports of call. If Holland America Line does not receive the flight information, you will not receive the transfer and will be ineligible for reimbursement of this service. Verify that your identification and travel documents, medication, jewelry, camera, film, cash and other valuables with you in a carry- on bag and will be available at all times. All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. Correct -- no savings. Please note that this is a U.S. government regulation over which Holland America Line has no control. (Voyage plans cover your entire cruise and are available at a discounted rate. Yes there is no charge until the cruise ends, but we usually budget what our expenses will be. This is great because if he should LOSE his card, no one would be able to charge anything to my in-laws' shipboard account. Important: Do not pack your passport, medications, Express Docs or electronic airline tickets in your checked baggage. Any and all charges on our account, including hotel service charges, were reduced by any OBCs that are posted on our account. Environmental Officers: Stationed on board every ship to provide environmental training and oversee shipboard compliance with environmental requirements. No, they don't hold any funds; they decrease your available credit. Having said that, remember that rules do change by ship and also some ships are stricter than others. Gift Order items include a variety of alcoholic and nonalcoholic beverages, clothing, casino chips and flowers at very reasonable prices. Yes, you are correct. You may choose to participate in as many (or as few) activities as you wish. disembarking the ship, and for making purchases on board. Guests who have not completed the required check-in prior to departure time are subject to denied boarding. Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. Across the cruise lines fleet of 11 ships, theres everything from live music to lectures to keep all ages happy, and weve rounded up the most fun to be had. So you really can't count on any info you get! Guests must order one beverage at a time and be 21 years+ for alcoholic beverages. There is a charge for the use of the self- service launderettes and it is coin operated. CC Help Jenn Also, you will need your ship card when you disembark. In my experience, on numerous HAL ships, the information as to where any OBC originated, is not commonly available on the ship. Early Booking Bonus Offer is available for 1st/2nd guests only and applies only to the cruise portion of Alaska cruisetours. For more information, or to sign up go to maketraveleasier.com/Holland or call 1-877-847-0045 to speak to one of our customer service representatives. You will be responsible for all costs you incur to join the vessel at the next port. In order to coordinate transfers and luggage handling with post- cruise arrangements, a disembarkation form will be distributed to guests for whom we have no disembarkation information or guests for whom we have no flight schedule. If I dont spent the OBC, do I get it back at the end of the trip? See Cruise Deals for active promotions. We are on the Rotterdam in July and want to make sure we don't leave money on the table. The final amount billed may take up to 24-hours following disembarkation. Please contact Ship Services for further information. Guests are urged to complete the Online Check-in process before leaving home. No-host mini-bars can be found in every stateroom onboard Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam and Zuiderdam and in the verandah stateroom category and higher for all other ships. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. Conserving Water and Reducing Waste Water Discharges: We make the most of our water. By But if you purchase something in advance of your cruise, it will be paid for at the time of booking. Try the Dive In, located on the Lido Deck, featuring hamburgers and hot dogs. The Casino is not open in port and certain restricted waters and you must be 18 or over to play. Offer and/or its terms may be modified or withdrawn without prior notice. You will have just 1 receipt showing up on your shipboard account. This is especially important before and after meals, or whenever you are in contact with common surfaces (e.g. If you have not already purchased your City Stays & Pre/Post Overland Packages, Holland America Line can assist you. Fares are applicable on select 2023 and 2024 departures, excluding Grand Voyages and any voyage lasting 3 days or less. In addition to breakfast, lunch and a multi-course dinner, you can enjoy afternoon tea, hearty salads, comfort classics, global cuisine, an ice cream bar, hot hors doeuvres during the cocktail hours, and the traditional late-night snack. Have It All Early Booking Bonus Offer (Early Booking Bonus Offer) is available for a limited time, on a first-come, first-served basis, to the first guests who make a new booking in connection with the Early Booking Bonus Offer while it is available. I know because I checked. Still have questions? What have people been experiencing lately using OBC towards gratuities? Crew Appreciation and Service Charge Policy. and the newest one (before yours) with 40 replies: http://boards.cruisecritic.com/showthread.php?t=1145953. CC Help Jenn if you have and inside stateroom do you have to pay for laundry service? The amount of the Crew Appreciation will be based on stateroom category, as set out below: We pride ourselves on excellent guest satisfaction and our onboard team is available to immediately address any concerns you may have about your cruise. Please Note: Children wearing any type of diaper, including swimming diapers, or who are not toilet trained are not allowed into the swimming pool and whirlpool areas. Teens: Mocktail Parties, karaoke contests, trivia contests, jewelry designs, video games, staff vs. teens volleyball tournaments; together with themed events Face Your Fears, Casino Games for Prizes and TV Game Show Night allow teens 13 - 17 to attend events in a relaxed environment allowing them to comfortably make friends while having fun. The Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. Thus the various reports on this board about getting money back, spending in casino, etc. Learn more, Led by a team of world-class celebrity chefs, our cruise ship dining satisfies your cravings. many ports taxi lines can be long and distances to private transportation can be lengthy. For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. Medication: Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked baggage. If you purchase a post-cruise transfer from the Shore Excursions Office while you are on the cruise, that will count as an on-board expense. Local Sales Taxes Applied where required. The time to reserve your desired stateroom, suite and dining preference is now. Onboard Credit is in USD, is neither refundable nor transferable, and has no cash value. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Please attach a tag to each piece of luggage you will be checking on the cruise. Hope all HAL ships will soon have this. Together we can make a tremendous difference! Holland America Line assumes no responsibility for the items listed above. Thus you have fewer receipts to check at the end of the cruise -- this is great for longer cruises. If you plan on bringing a scooter on the ship, please contact: Phone: 1-800-547-8493 (locally at 1-206-626-7044), Email:GuestAccessibility@HollandAmerica.com. Our activities to protect the environment have not gone unnoticed. U.S. and Canadian citizens ages 16 and above may present one of the following valid WHTI-compliant documents: travel.state.gov/content/passports/english/go/checklist.html. Please print out Express Docs including Boarding Pass prior to your sail date. WebMake travel your tradition during Holland America's 150th year of cruising! Limited time offer, Savings for Onboard Bookings Only. Adjacent the Lido Market area, Canaletto restaurant serves classic Italian cuisine with tableside service for dinners. Gratuities for other services, including, but not limited to, bar, dining room, wine accounts and spa/salon services, are not included. Earn Holland America Points on qualifying purchases you make and DOUBLE Holland America points for any Holland America Line purchases. If so, are there any categories/types of OBC that can't be used for the daily service charge? Rest assured that your passport will be fully secured by our staff. No, the cash deposit is the same as the credit card deposit. And I guarantee that my 6 year old grand daughter isn't going to spend $60 a day. (only hypothetical of course she will get new earrings). After an absence of seven days or more, Canadian citizens may bring back to Canada up to CAD750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. The Collections of Holland America Line represent tours of a particular focus, available only in select ports. For Non-U.S./Non-Canadian Citizens:For Non-U.S./Non-Canadian Citizens: You must have and carry a passport valid for six months beyond the duration of your travel. By taking the handling of your luggage out of the equation you will proceed much quicker through the check-in process and save a considerable amount of time. Onboard Credit is in USD, is neither refundable nor transferable, and has no cash value. A credit card is required for all inbound phone calls to a ship. If you require additional information on the ships facilities or ability to accommodate your needs, please feel free to contact theGuest Accessibility Department. Ships Registry: The Netherlands. Telephone: At some point in your travels you may experience an emergency. Keep these items close at hand in your purse or jacket pocket. If you completed the Online Check-in, please have the following documents ready to present at check-in: U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. We seek, to the extent feasible, to accommodate guests with disabilities.