Copyright 2007 - 2023, ContactHelp.com. From everything weve seen, the StubHub customer support is quite thin, to say the least. Check out the table below to see the best alternatives to StubHub. Once you receive that email you can log into your account and navigate to the StubHub wallet. Your online site is a disaster, It does not work to apply a credit. Youll get a refund if your event is cancelled and not rescheduled. No. on 2/28 at 3:05PM If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. It is free to list tickets for sale, and to search for tickets to buy on StubHub. Enjoy! Get immediate StubHub support from HelpOwl.com. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Ticket buyers and sellers say StubHub owes them after widespread event Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. The company prides itself on being a Fan-to-Fan service. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. How do I contact StubHub for refund? Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. Ticketmaster for Ever. I've been a customer for a long time and am not happy. What do you mean Dming the moderators? From everything weve seen, the StubHub customer support is quite thin, to say the least. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. / What happens when an event is canceled. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. 0. Harris Teeter. All rights reserved. A million dollar company can not compensate a loyal customer a few hundred bucks. How do I request a refund? - Ticketmaster Support : StubHub How to Get a Refund from StubHub - Christian Small In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. Use of this website signifies your agreement to our. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Postponed events may not be eligible for refunds. How do I contact StubHub for a refund? By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. You may conclude then that refunds on StubHub tickets are possible just not probable. With only these four steps, your refund request is faxed. If you feel like StubHub cheated you, you could take action against them. And never again. Did you find it helpful? Go ahead and file a chargeback on your credit card. How to Request a Stubhub Refund [98% Success] - DoNotPay Support : StubHub On March 7th, StubHub emailed Marrali a copt of its refund policy. JEVAR IS WHO HANDLED MY CALL. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. 1.866.788.2482. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. Perhaps Its Time to Switch to Something Other Than StubHub. Make sure your email address is spelled correctly. Lets dive into it right away. but I havent been able to get in contact with anyone from StubHub. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. on 2/28 at 12:51PM Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? Refund for Foo Fighters tickets? - StubHub Community There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. The company does have something they term FanProtect Guarantee in its User Agreement. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e Request and Get a StubHub Refund Right Now. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. StubHub sellers set the price of their tickets. Please take the tickets directly to the box office for a refund. This means sellers set the ticket prices. Still learning the basics of personal finance? Those will be paid out by the end of May. 1:00. I waited 2 days and tried the access code again..still nothing. Customer service all the way to your seat, 2000-2022 StubHub. Enter your gift card PIN in the PIN field when prompted. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. See if youre using the right email and password. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. AND TOLD ME THAT "Recine. StubHub customer service phone numbers and support Guaynabo, PR 00968. For customer support people can visit their help topics to search for answers to questions or browse popular topics. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. New York . Have an idea for StubHub? We have a great help article here which provides the steps to list these Mobile Transfer tickets. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. All Rights Reserved. How to Get a Refund for All Your Tickets - Vulture The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. South Carolina, Great so in the future dont use stub hub because you cant get your money back. "So were afraid that its just gonna be money thrown to the wind.. It is taking Stubhub about 120 days to process refunds. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. I would like cash refund too. Check out the table below to see the best alternatives to StubHub. StubHub is offering the retroactive refunds now because the live events industry is opening back up. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets I live in GA - was supposed to go to a premier league game in England in March. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. Concert canceled? Ticketholders have issues getting refunds - KSDK New Yorkers, however, are in luck. Click here to update this department. StubHub changes its refund policy during COVID-19 pandemic - WKBW Georgia Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Ohio Attorney. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. I received an access code that didn't work and Customer Service asked me to give the seller a little time. Refunding tickets to a cancelled event - stubhub.community Buy sports, concert and theater tickets on StubHub! Buy sports, concert and theatre tickets on StubHub! StubHub to refund canceled events after pandemic complaints The corporate office phone number is 415-222-8400. See detailed StubHub customer service rankings, employee comments and much more from our sister site. Many companies featured on Money advertise with us. Customerscomplained to the media andfiled lawsuits. Whats The Difference Between Class 2 And Class 3 NI Contributions? Marrali tried for nearly a month to get a refund from StubHub, but had no luck. Lots 81-82 Street C If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. StubHub offersthe retroactive refunds because the live events industry is opening back up. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox.