Recommended Provider (WRP) which means that as well as being one of the most highly rated holiday firms in our survey it has also guaranteed to offer a full refund, or free changes, if government restrictions mean you can't travel. The SPF (sun protection factor) tells you the amount of protection the sun cream gives against UVB radiation. A cancellation invoice can be issued upon request should you require one for insurance purposes. Make sure you allow seven days for the letter to be received. Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk. Further information can be found at. In other areas, it is recommended that you drink bottled water, which is readily available. Please note, it is your responsibility to make sure you have the correct documentation to allow entry, and travel to and from, the country you are visiting. Your contract is with them, not Euro Disney, so the time it takes them to obtain a refund is not your problem. Your payment obligations will be as agreed between you and us. Why is my hotel booked for a certain number of nights. We will contact you within four weeks of your departure date to discuss the options*. Please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. ucla environmental science graduate program; four elements to the doctrinal space superiority construct; woburn police scanner live. Can I take liquids on-board the aircraft? An administration charge will be made of 50 per person for transfer requests made more than 61 days before departure, and 100 per person within 61 days before departure. Then the second stage is a 1 to 1 interview where you're given the task of booking a holiday, didn't really spend much time doing this but recommend bringing notes for peace of mind. The Post Office offers a Passport Check & Send Service which expedites the receipt of your new passport, but there is an additional charge for this service. 20.2 Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. There are restrictions on what items you are permitted to carry in your hand luggage and hold luggage when boarding aircraft in the UK. This figure compared to a pre-pandemic profit of almost 5 million in the year to October 2019, according to latest accounts filed . Shared on 17 March 2020. Companies that committed to offering refunds in most scenarios put to them by Which? In these booking conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. How many stars would you give Hays Travel? Current restrictions on the use of electrical items on board an aircraft can be found by visiting the following Direct Gov website -, ABTA and ABTA Members help you to get the most from your travel and assist you when things don't go according to plan. It lets you see your account balance before you approve the payment, and means you benefit from bank-grade security and no shared card details, as the payment is handled entirely by your bank. Decman contacted the Intercontinental Hotel in Chicago to cancel her reservation. parts of your trip are not listed on it, those parts will not be ATOL It lets you see your account balance before you approve the payment, and means you benefit from bank-grade security and no shared card details, as the payment is handled entirely by your bank. Its your responsibility to make sure you meet any entry requirements, includingarrangingand paying for tests where youre required to do so. 10 were here. If you cancel or amend your booking the supplier may charge the cancellation or amendment charge shown in their booking conditions (which may be 100% of the cost of the travel arrangements). All tests can be booked with Collinson Group via this link: Collinson Group Covid-19 testing REQUIREMENTS FOR YOUR RE-ENTRY INTO THE UK Please see below a list of tour operators, and how to quickly and easily pre-book seats with them for your forthcoming trip: Our privacy notice is available on our website. Try and also pack a spare supply of medication in your suitcase or hold luggage where possible, in case you lose your hand luggage. We do this to ensure we can endeavour to meet all the needs and requirements of larger groups, such as requests for adjoining rooms. We suggest plasters, antiseptic cream, headache or pain relief, stomach remedies, travel sickness medication, insect repellent, after-sun lotion and cotton wool. After registration, on arrival at your accommodation, you will be allocated a room. Not all airlines allow passengers to check-in online prior to travel. And remember to explore more Hays Travel Discount Codes at haystravel.co.uk. The ATOL protection does not apply to all holiday and travel Join the 888 people who've already contributed. If you do receive an ATOL Certificate but all the Passports, Visas and Health Dont worry, if you are entitled to a refund your money is safe. 12.3 We provide security for flight-inclusive packages where we are the organiser through our Air Travel Organisers Licence number 5534 issued by the CAA of 45-59 Kingsway, London WC2B 6TE (www.caa.co.uk). 25. Can I change my hold baggage allowance once I have booked? "Administration Fee for Supplier Failure Cover" (see Your Financial Protection below) Hays were excellent in managing my expectations and explaining how TUI were working and when we could expect a refund. Low cost airlines do not offer this facility, however, many will offer a pay-on-board trolley service during your flight. 1 views . What is ATOL and what does this mean for me? Yes, children require their own passport to travel abroad. Check in for most airlines is 2 to 3 hours prior to departure. This leaves us with the option of using official ratings (ie. 8.1 In certain circumstances we apply service charges which will be shown on your booking confirmation as follows: E-tickets, which have been adopted by the majority of our suppliers, allow passengers ticketless travel. We recommend that you take out appropriate travel insurance for your overseas holiday. If you are unsure on who you provide your API to then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. Where an email address has been provided, a confirmation email containing your booking summary will be sent to you within 48 hours. As an agent we accept no responsibility for the acts or omissions of the supplier or for the services provided by the supplier. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved. If you are collecting your tickets at the airport, please allow additional time in case of queues. Once these details have been entered, you will be taken to a seating plan where you can search and select your desired seats. Where an email address has been provided, a confirmation email containing your booking summary will be sent to you within 48 hours. If you are traveling to a long-haul destination and wish to add this service at an additional cost then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. 8. However, your flight times will be confirmed when you receive your tickets. 1.2 We act only as an agent. Try and also pack a spare supply of medication in your suitcase or hold luggage where possible, in case you lose your hand luggage. This site is secure and the information will not be used for any other purpose than your refund. A private transfer is a taxi or other vehicle reserved exclusively for your party. Hays Travel will, where possible, give you the option to purchase additional baggage allowance for a fee dependent on the airline. "At the time of. parts of your trip are not listed on it, those parts will not be ATOL How do you decide which hotels to recommend on your site? How can I book a seat with extra leg room? MORE+ Dec 26, 2022 Click to Save $12.03 Average Savings Registered Office: Gilbridge House, Keel Square. If you live in Scotlandand have been fully vaccinated, visit the NHS inform website tofind out how to get proof of your vaccination status. Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. Hays Travel already think this new confidence boost is being well received by customers, reportedly seeing web traffic boom in the last month alone. The founder of the UK's largest independent travel agent, Hays Travel, has died after collapsing at the firm's head office. What should be in my first aid kit / luggage when I travel? Details will be given at the time of booking. Suppliers will also often require you to pay for any damage you cause to the accommodation in resort. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied. We may collect this on their behalf and you also must pay us any applicable administration charges. You are paid holiday to the value of your holiday entitlement. For further details on how we store your details and how we use them, we recommend you click on the following link: https://www.haystravel.co.uk/privacy.phtml. All you need to do is click on the Bank transfer button on the payment page or email and select your UK bank. Don't just take our word for it search for Hays Travel reviews in Google and take a look at the. We also have knowledgeable staff, with many years of travel industry experience and local knowledge, to assist our choice. All payments must be made by credit or debit card when applying for or renewing an ESTA at https://esta.cbp.dhs.gov The ESTA system accepts the following credit/debit cards: MasterCard, VISA, American Express and Discover. Please make it clear to us if you are looking to cancel the entire booking or whether you would just like to cancel a specific member of your party's booking. You can change your cookie settings at any time. http://www.direct.gov.uk/en/TravelAndTransport/Passports/index.htm. If you do exceed your pre-arranged luggage allowance, the airline is within its rights to charge any excess baggage fees. Where can I find a copy of your Booking Conditions? We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances. For most bookings we act as agent for the supplier but we act as your agent when making a booking with most no frills airlines. Your private transfer will be waiting for you when you arrive at your destination airport, and will provide a speedy door-to-door service to your accommodation, without any stops en route. 12.6 Where we are package organiser, if youre in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. The gaining of a visa or travelling visa-free with an ESTA is merely part of the travel approval process and does not guarantee you automatic entry to the USA; this is down to the immigration officer at the port of entry. The application form is available online at https://esta.cbp.dhs.gov Prior to travel, you are required to complete the online application (currently in English only). The majority of airlines will allow you to increase the amount of luggage you wish to take for an additional fee. How can I find out if it is safe to travel to a particular country? You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. You must pay any charges made by suppliers if tickets or other documents need to be reissued. 11.4 We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). The ATOL protection does not apply to all holiday and travel Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. What electrical items can I use when on-board the aircraft? Should you require treatment while abroad or need to be flown back on medical ground to the UK, you can contact your travel insurance provider on their emergency contact number for further advice. You should also always carry your medication in a correctly labelled container as issued by your pharmacist. The FCO (Foreign & Commonwealth Office) is the British government department that issues advice as to whether a country is considered unsafe to travel to. If you do not receive an ATOL certificate, then the booking will Registered Office: Gilbridge House, Keel Square. If you would like to upgrade your hold luggage after booking, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. Apply early whenever you can. If you require special assistance but haven't notified us, please contact the telephone number provided on your Hays Travel Booking Confirmation. If you live in Englandand have been fully vaccinated, youll be able todemonstrate your COVID-19 vaccination status through the NHS app. If you do not receive an ATOL certificate, then the booking will Bear in mind whether the location is appropriate if you have walking difficulties. Please ensure you read the specific airline terms and conditions. 10.2 If you wish to complain when you return home, write to the supplier as set out in your booking confirmation. 3. 1.1 These booking conditions, together with our privacy notice and any other written information we brought to your attention before we confirmed your booking, apply to your booking with Hays Travel Ltd of Gilbridge House, High St West, Sunderland SR1 3LH ("we" or "us"). We have just returned from a last minute 11 day holiday in Tenerife arranged by Hayes Travel Sidmouth office. services. Unfortunately, from receiving inaccurate information to totally missing out on a holiday, customers have many complaints with Hays Travel. This information includes thecurrent entry requirementsfor the country youre travelling to as per FCDO (Foreign, Commonwealth, and Development Office) advice and also everything you need to know aboutCOVID testing packages,andproving your vaccine statusfor travel. All relevant documentation required for travel can be accessed and printed via the 'MY BOOKING' section of the Hays Travel website. 17. In fact, some countries require you to have an International Certificate of Vaccination or Prophylaxis (ICVP) before you enter. Certificate go to: View Hays Travel has appointed Andrew Pickering in the new role of partner marketing manager. 11.3 Please note that ATOL protection is not available for flights with low-cost carriers or where your payment is made direct to airlines unless they are part of a package (see Where we are package organiser below). Please ask us to confirm what protection may apply to your Following the pandemic and subsequent travel chaos, we have asked all of our WRPs to guarantee a full refund, or free changes, if government restrictions mean you can't travel. You will need your account details, booking reference, surname, date of birth and the six-digit verification code. There are restrictions on what items you are permitted to carry in your hand luggage and hold luggage when boarding aircraft in the UK. Each component will be provided by different third party providers of the products you have selected. If we are notified of such works we will inform you before you make your booking or within a reasonable time of us being notified. Until a component has been confirmed by the individual supplier, no contract has been formed. If special assistance is required, you should notify us at the time of booking. 19. protected. Please contact your local branch, orthe person who made your booking. For holidays due after that, we await further advice from the FCO. Your contract Flight arrival times are given as "TBC", why? We advise you visit the relevant airport website for information on which terminal your flight will be departing from. Make a move and get your savings. Delivery of Documents The standard of accommodation and board basis on an 'allocation on arrival' holiday are guaranteed. Portugal. Please note it is your responsibility to make sure you allow adequate time to check in and airlines are very strict about this. If you choose to cancel your holiday earlier than this, the terms and conditions of your booking, including normal cancellation charges, will still apply. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. Hays Travel launched in 1980, at the back of Mr Hays' mother's shop in Seaham. Very sorry to see you being treated like this, on a personal note, I . Get the inside scoop on jobs, salaries, top office locations, and CEO insights. "It was frustrating," he said . 9. This advice is applicable for anywhere where US Dollars are accepted. For more information about financial protection and the ATOL Registered Office: Advance Passenger Information (API) must be provided to the authorities before you travel. Application forms are available from Post Office branches that offer the Passport Check & Send service, or you can request a form online and it will be sent to you in the post. When you make a booking your contract (or contracts) will always be with the supplier(s) of the travel services you have booked. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (eg. Adequate travel insurance is a condition of your contract with either us or the supplier in question, as applicable. The founder of the UK's largest independent travel agent, Hays Travel, has died after collapsing at the firm's head office. If you are unsure on who you provide your API to then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. The holiday exceeded our expectations with the hotel - Barcello Tenerife being excellent in all respects - location, room, standard of service and quality of food. We are also able to offer you fantastic daily rates, commission free currency and commission free buybacks. Hays Travel was commended for the time and effort that its advisors took in finding the ideal holiday for their clients, and it received a raft of five-star ratings. To help us assist you quicker, please include your booking reference number. 2.3 Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. The European Health Insurance Card (EHIC) replaced the E111 form in January 2006 . ABTA demonstrate your COVID-19 vaccination status through the NHS app. This must be your own bank account as lead passenger, or your authority to process to another passenger on the booking. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund. Our obligations to you may vary depending upon which arrangements you book with us, and we set them out clearly below. The holiday exceeded our expectations with the hotel - Barcello Tenerife being excellent in all respects - location, room, standard of service and quality of food. We are under no obligation to you if any event such as this occurs. Restrictions may still apply to the country you're travelling to, and you may be required to wear a face mask on flights, cruise ships, and in resort. They have cancelled, so you have a legal right to a refund in 14 days. Canaries, View The service provided will be the same as received by a person covered by the country's insured medical scheme. Rooms are normally vacated at 12.00 noon on the last day of your holiday. The EHIC entitles the holder to state-provided medical treatment within the country they are visiting. Try to carry your medication in your hand luggage (airline regulations permitting), with a copy of your prescription. Sunderland, Holiday departures with the firm are due to . With duty-free trade privileges, Pozna became a major European trade centre, its economic and cultural growth reaching a peak in the 15th and 16th centuries. It currently takes at least three weeks to get your passport via the post and can take longer between April and September. Use the app to fully manage your travel card account and stay in control of your holiday finances. All types of transfers usually include one suitcase per person as their standard luggage allowance. Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. Hide this message Skip to main content. This protects you by insuring us against the costs of refunding or replacing your booking if a supplier fails. Get 65% Off Hays Travel Deals For NHS Staff The top offer of Hays Travel has been delivered to you: Get 65% off Hays Travel deals for NHS Staff. The official app for Hays Travel Prepaid Travel Card. Try to carry your medication in your hand luggage (airline regulations permitting), with a copy of your prescription. Hays Travel incurred a pre-tax loss of more than 34 million in the 18 months to April 2021 as it faced the "most challenging period" in its history due to the Covid crisis and the loss of founder John Hays. parts of your trip are not listed on it, those parts will not be ATOL Please note that some places may charge when converting travellers cheques. Children's passports are generally valid for 5 years. Holiday taken in excess of the entitlement is treated as leave without pay, but will be paid automatically as and when sufficient entitlement is earned. Our Service Charges Hays Travel have partnered withCollinson Groupas arecommended supplierofCOVID testing packages- forpre-departure testingin theUK. The UK's Largest Independent Travel Agent. We are a Member of ABTA, membership number J3665. We asked for a refund, instead. Special Requests Foreign, Commonwealth, and Development Office website. The contract will be between you and the charter flight provider. 11.2 When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. Shared on 13 February 2019. We choose the majority of the properties we sell because of their popularity with our customers, trip advisor ratings and returning customers. Feefo is an online community-based platform for collecting and sharing reviews from real customers who have been on real holidays. Some destinations/cruise holidays will require a booster vaccine if your second dose is outside of 270 days. Some low cost airlines now require boarding cards to be printed before check-in. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). Hays Travel has now refunded the amount. You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. TUI Refund from Hays Travel Finally came through. I interviewed at Hays Travel (Leeds, England) in May 2022. You can pay using either a credit or debit card, or by using Pay with Bank transfer. 9.1 Your contract is with the supplier and its booking conditions apply. HAY Booking Reference Lead Passenger Surname We will issue the refund within 14 days of receiving the cancellation invoice from your supplier, however at present this is taking up to 6 weeks. Please ensure that the names given are the same as in the relevant passport. AE of Telford writes: "When our holiday, booked with Hays Travel, was cancelled we were offered the same holiday for next year. Shuttle transfers can take longer to get you to your accommodation, as they often entail waiting for passengers from assorted flights before the service departs and subsequent stops en route before your final destination. The latest FCO travel advice can be found here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. Company Overview for HAYS TRAVEL LIMITED (01990682) Filing history for HAYS TRAVEL LIMITED (01990682) People for HAYS TRAVEL LIMITED (01990682) In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). Posted at 01:41h . "Our offer to acquire all 20 shops was agreed, as was the retention of approximately 100 employees, late Friday afternoon." The ATOL scheme does not encompass accommodation only or flight only bookings. hays travel refund. If you believe that any details on the booking summary (or any other document) are wrong you must advise us immediately as it may not be possible to make changes later, you may incur charges to make changes and it may harm your rights if we are not notified of any inaccuracies in any document immediately. Flights You canfind all the latest entry requirements on the FCDO website link below. To avoid any issues, it is recommended that you get written permission to fly from your doctor or midwife.