You might not need a visit, just the right advice and help to identify the problem! Contact BT for help and support with your BT broadband, TV, home phone or mobile. This field is for validation purposes and should be left unchanged. Log into order tracker using your BT ID or order reference and postcode. as per usual ,engineers working across the road and our broadband goes down. It's back to the future trying to get my BT broadband to work You can view these money saving ideas by clicking HERE. If you cant change your appointment, chat online or call us and we'll do it for you. It also insists that the line is properly fixed. BT. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 Openreach Trainee Engineer Reviews | Glassdoor on Civil's don't have to give the hrs travel time as you have to start at a yard. BT Openreach SFI2 Engineer Visits. But it changed its tune when the Observer got involved. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. So we have a line that works upstairs but he has broken the one we want downstairs. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. on The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. Members of the Communication Workers Union (CWU), including call centre. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest business and public sector, Media A specific time cannot be given and access must be available for the entire slot. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. Answered 26 October 2019 You will work long hours and not get paid for them . Openreach hiring Openreach Engineer - Trainee in London, England "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. Your just as rude! 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. . (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. BT on Twitter: "@D4v3_d Hi Dave, the Engineer's work for our suppliers Solved: Invisible hole diggers - BT Community - BT Broadband Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. The installation takes around three hours and the Openreach engineer will need access to your property. @XRaySpeX . Normal for Openreach is 5 days a week 7.12hours a day. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. By clicking Accept All, you consent to the use of ALL the cookies. Work experience gained by working for Openreach is truly respected in its particular field by other firms. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. They will call you to confirm their arrival time and to find out about any access requirements. But opting out of some of these cookies may affect your browsing experience. - Providing support for Service and Commercial inventory. This depends on the apprenticeship you are applying for. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . 13h06, I just wanted to provide to the mods and@NeilO. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. If the engineer is already working on the fault, then you won't be able to change the appointment. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. I think Openreach work 7 days a week, and on bank holidays. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans Thousands of members of Communication Workers Union will take action for 24 hours. This is simply not true. Log intoorder trackerusing your BT ID or order reference and postcode. sector, For global . When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. 26/04/2017. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. 13h08. My Background as a Phone Engineer in Southend. 2023 BBC. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. If the work is not complex, they'll carry out all the external work required. Well let you know if this happens. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. Announcements, Guides & Community Updates. 8.40 for each calendar day that the service is not repaired. 2. This cookie is set by GDPR Cookie Consent plugin. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). If you aren't available, someone over 18 will need to be around. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. These cookies track visitors across websites and collect information to provide customized ads. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. 10. Some advice for working as a Civil Engineer with Openreach Well send you a text with your engineers name and mobile number. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. @richthestag. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on We had to say we were from Openreach, working on behalf of their Service Provider . . If this happens we'll text you, call you, or send you an email to arrange another appointment. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. Daniel Mark - Area Manager - Openreach | LinkedIn Mar 2018 - Present5 years 1 month. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For Well, by fiddling around on the Internet you have found me! Fibre Engineer - jobs.bt.com "Where talent is a dwarf, self-esteem is a giant. BT on Twitter: "@IpsBhoy Sorry to hear this is the case. Openreach own Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. It was reported a yesterday (I think). My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. Depending on the provider and package you choose, you might be able to avoid paying for line installation. and. The cookie is used to store the user consent for the cookies in the category "Performance". Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Paul Clark at Bt Openreach They will try and get you . The fault is due to theft, loss or removal of equipment. Hey,@zoni23welcome back to the community. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. The fault isnt due to fair wear and tear. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. Garry We have a range of ways to get in touch for new and existing customers. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. Openreach creating 5,300 new jobs to speed fibre rollout Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. Well send you a confirmation email with your appointment date and time slot. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. Openreach | LinkedIn Ex open reach engineer here, up until 5ish years ago. Jobs at Bt Openreach - Civil Poling Engineer