Your secret password should be 8-30 characters long. Please perform your transactions via ATM, Phonebanking or directly visit our branches. Please note: HSBC reserves the right to cancel transactions at its discretion when initiated outside of the US. For details, please refer to the Bank Tariff guide. Balances of $75,000 in combined U.S. consumer and qualifying commercial U.S. Dollar deposit and investment, Monthly recurring direct deposits totaling at least $5,000 from a third party to an HSBC Premier checking account(s); OR. The new Security Device for the visually impaired will be released at later phase. OCBC Pay Anyone is currently available on iPhone and Android smartphones. Also, you can contact a customer service officer at your HSBC branch for more information or call our hotline: Please try again. 4. If you pay less than the overdue amount, we'll call you to discuss payment of the remaining balance. After your device is turned on and unlocked (you see the Welcome screen), press and hold the button "8" for 2 seconds to activate the change PIN function. If you are using Google Chrome / Apple Safari / Firefox / Microsoft Edge, you should be able to view the PDF directly in your browser upon selecting it. You can change your transfer limit in 'Pay & transfer' from the top menu > 'Settings' > 'Daily payment and transfer limits'. Please go to Pay & transfer > Manage payees / payments > View / delete future dated payments page on Online Banking, find "" symbol to the right of your instruction, then delete existing instruction and place a new one. Select a Deliver by Date, which is the date your payee will receive your payment. You then submit the transaction to HSBC through the mobile app and we will process the check. If you can't find the payee you're searching for, please log onto Personal Internet Banking on a web browser to add the payee manually. Select the currency you're sending money in if it's different to the default. Other special characters will not be accepted. Because the account number is a mandatory field which cant be left blank, use it as a memo line if you dont have an account number with the payee. All Rights Reserved. The 'My payees' are registered accounts to which you can make transfers without the need to input their details each time. However, you can change your Digital Security Device passcode by selecting Forgotten your Digital Security Device passcode? on the log on screen of the mobile app. 1. How do I get the best image of the check? Please note that some merchants may impose a maximum or minimum transaction limit on certain bill payments. Only checks drawn on a US institution can be deposited. You can go to the'Merchant list'page to check which merchants support the payment eReceipt. From the merchant list choose their category and company name. Pay bills*to a wide range of merchants andsettle your taxes*. This field will appear on the memo line of the check they receive from HSBC. If you can't find the payee you're searching for, an. 3. In the More column, select Delete to cancel the Bill Payment. You can selecta promise date of a maximum of 7 days in the future,or before your next payment date. You can also use your Touch/Face ID or Fingerprint ID to quickly log on to the mobile app. If you want to change the payee's details, you have to delete the payee record first and add back again. Self-service is offered as an additional service. Do I use the same log on details (username and password) for the HSBC Mobile Banking App that I use for Personal Internet Banking? You can select your language preference any time. Call Customer Services on(852) 2233 3000. If you are still using them, please consider setting up Mobile Security Key, which enables you to log on and authenticate transactions more securely and conveniently. We will send a push notification, email and/or a SMS text message when new files are ready. No. This limit is shared by all the available channels(the maximum daily transfer sub-limit for Phone banking, local ATM and overseas ATM are HKD50,000 respectively, and HKD400,000 for HSBCOnline Banking). If this doesn't work, you might be using an older version of the browser. via the "e-Cheque Deposit Box Service" on HSBC website. Follow the on-screen instructions You will also need either an ATM PIN, a phone banking PIN, an HSBC credit card PIN or SMS One Time Passcode (OTP)- this will be sent to you via SMS text message during the registration process and is only valid for a short period of time. If you can't find the payee you're searching for, an Add Payee Manually button will appear. However, this number may not be shown on some Super Ease cards. Select the account you want to debit and select 'New payment to a company'. In the To section, select the Bill Payments option. Checks deposited before 10pm ET on a business day will have that day as the day of deposit. Select the payee you'd like to delete. Log in to the mobile app. Yes, registration for an 'either-to-sign' joint account can be done by either person. The same bill account number is allowed a maximum of five enrolment requests, no matter whether it is within the same bank or different institutions. You can view and download* eStatements up to 7 years (84 months), and eAdvice for the past 3 months. You'll need to have a valid and up-to-date mobile number and email address in our records in order to activate your Mobile Security Key. Face ID is a facial recognition feature available on certain Apple devices, allowing you to log on to the mobile app using just your face, instead of your Digital Security Device Passcode. HSBC Bank USA, N.A. access to other global-linked countries). For enhanced security, please enter a 6-digit PIN. For more information, please see ourSupported Browsers page. Yes, you can apply for the same request for both your primary andsupplementary card. However, data rate charges from your service provider may apply. "NEW PIN CONF" will be displayed for 2 seconds if the PIN is successfully inputted. You can log on to Online Banking and then go to "Pay & transfer" from the top menu > "Setting" > "eBill services" to check for new bills. What is Face ID and can I use it to log on to the HSBC Mobile Banking App? Go to 'Pay and transfer'. You cannot print an e-Cheque and deposit it as a paper cheque because e-Cheque is a digitally-signed-document which cannot be verified in a hard copy. The mobile app is available outside of the US, but is dependent on the availability of your mobile service provider's geographical coverage. Payee information cannot be edited. Where your document will be downloaded to will depend on what browser you're using. Enter a 4-6 digits10new PIN using the keypad 3. You must be registered for Personal Internet Banking and have downloaded a current version of the HSBC Mobile Banking App. The Withdraw on Date will note when the money will be withdrawn from your HSBC checking account and sent to your payee. Log into your online banking. You can't proceed with the option because you might : i) have missed your promised due date once in the past 30 days, ii) already have an active promise on your account, The amount won't be deducted automatically from your account. Set-up payees*tosend money to them fasterwithout using your Security Device / Mobile Secure Key. You can continue to use paper cheques, e-Cheque will not replace paper cheques. Scroll to the bottom of your list of payees and select Add a new bill payee. For HSBC Premier4: $25,000 daily and $50,000 over a 30-day period, For HSBC Advance5: $5,000 daily and $15,000 over a 30-day period, For Personal Banking: $4,000 daily and $10,000 over a 30-day period. If the e-Cheque has not yet given to the payee, you should delete the e-Cheque file and issue a new e-Cheque. While this tool can save you a bit of time when entering yourOnline Banking details, it also makes it easier for others to discover your username and other details. You'll also be contacted by our collector regarding your overdue account. Yes, if your MPF account is your only account. You'll then be given a unique reference number, which you will need to call our hotline to complete the process. 10For enhanced security, please enter a 6-digit PIN. Why are some mobile features available in other countries and not in the US? Bill Payee Account No. You can save it to your computer or print for your records. If you dont make any payments or transfers for a while your payment limits will reset to zero. Confirm removal of payee by pressing 'delete' again. For added security, you will have to set a PIN during activation and this PIN will be required to unlock your device before use. No. Please call us on: HSBC Jade customers (852) 2233 3033 HSBC Premier customers (852) 2233 3322 Other customers (852) 2233 3000. Cross-border disclosure. United States persons are subject to U.S. taxation on their worldwide income and may be subject to tax and other filing obligations with respect to their U.S. and non-U.S. accounts. Payments scheduled after4:00pm ET will be processed the next business day. Issued by = www.VeriSign.com/CPS Incorp.by Ref. 8. A message will appear, prompting you to confirm your decision. For 'My Payee', the section 'To my Payees (registered accounts via HSBC Online Banking)' will let you set the limits for each registered account. The new Security Device has a PIN lock which minimises the chance of unauthorised use and protects you against possible online threats. (Items 1-44, 49-79 : Retrieve eStatement up to 7 years (84 months) and eAdvice up to 3 months, except item 11,65 & 74-79 eAdvice It can be retrieved up to 12 months, Items 45-48 : Retrieve eStatement up to 2 years (24 months) ), Investments (Retrieve eStatement up to 2 years (24-months) and eAdvice up to 3 months, except item 8 eAdvice It can be retrieved up to 24 months, Item 19 : Retrieve eAdvice up to 12 months), Cards (We will accumulate eStatements up to 7 years (84 months). Once individual payee has been set up, you can make or schedule payments to that payee using the HSBC Mobile Banking App. Simply select the relevant payee to see their details page and select 'Delete' or 'Edit' as appropriate. Set up or delete a Payee; Send a Payment; Set up, amend or delete a Standing Order; . If you still can't log on, write down the error message and call Customer Services: Change your Personal Internet Banking password immediately then call Customer Services: You play a significant role in your own security. Once you have registered a new payee in your HSBC Online Banking, no further authentication using the Security Device / Mobile Secure Key is required when you make transfers to the account going forward. If the Security code disappears, simply follow the instructions on the screen of HSBC online banking to generate the Security Code with your Security Device again. Yes. Payments made by HSBC credit card before 4.30pm, Monday to Friday, are processed the same day. HSBC Mobile Banking App is available for iPhone, iPad, AndroidTM devices and must be downloaded from the App StoreSM or Google PlayTM. Once youve set up your new payee, youll receive an email confirmation. Bill Payments scheduled before 4pm ET, Monday through Friday (excluding federal holidays), will be processed on that day. Select the account you wish to delete payees from and then select Payments & Transfers from the top menu. HSI is an affiliate of HSBC Bank USA, N.A. If you want to set up recurring payments, or pay multiple bills at a time, youll need to use Personal Internet Banking. If the code still cannot be verified, please contact us on: A valid Security Code will only be generated if you input correct customer specific information into the Security Device. What is Touch ID and Fingerprint ID log on, and can I use it to log on to the HSBC Mobile Banking App? Cheque presented in Guangdong Province and Shenzhen. You need to input customer specific information into the Security Device when you are doing the following transactions: You may simply follow the procedure shown on the 'Verification' screen in HSBC online banking and the verification information table below to input information into the Security Device and generate the Security Code. repeating or sequential numbers (e.g. What is the cut-off time for bill payments? You'll need the answer to your security question and then generate a security code or input the SMS verification code sent by us to complete the reset. You can create a new Bill Pay payee when you log on to the HSBC Mobile Banking App. Otherwise, please call us to request for a replacement with a PIN-protected Security Device. Payments from your credit card can be scheduled up to 13 days in advance. The cheque cross border settlement limit are shared amongst e-Cheque and paper cheque issued by the same customer. No. We recommend you check your email account or Personal Internet Banking profile often to read the latest eStatements and eAdvice slips and check for any necessary actions. 2. The merchant will then validate the bill owners information and get their consent. Make sure you have the correct account number and associated ATM or phone banking PIN as well as the latest identification document number that you provided when you opened your account. 5. telecommunications, insurance companies), Payment limits for securities brokers, sports and leisure, 6 months (customers have not used the limits since establishment or after maintenance) OR, Transfer limit for non-registered accounts, 13 months (customers have not performed these types of transactions), 6 months (customers have not logon toOnline Banking and phone banking). You can stop an e-Cheque using the stop e-Cheque function under e-Cheque Issuance Status Summary within HSBC Online Banking. We recommend you schedule your bill payments at least five business days before a payment is due. You'll need to provide your bank account number, ATM PIN and identification document number that you've maintained in our bank record. HSBC is committed to protecting the security of our HSBC Online Banking customers. You should only enable Touch ID if you are the only person who has registered fingerprints on your device. 1 Data rate charges from your service provider may apply. Yes. Follow the on-screen instructions. Please refer to your invoice or contact the merchant for details. You can usually click the "security lock icon" at the address bar while browsingHSBC Online Banking site and check the certificate information is displayed with one of the following domain names as issued to: (where "xx" represents specific country/region code and "#" represents server alias.) If your mobile device is lost or stolen and/or you feel your log on credentials may have been compromised, please contact the Customer Relationship Center immediately. 'HSBC Personal Internet Banking Maintenance / Cancellation Request Form'[PDF]. If you have questions call Customer Services: Lines are open 9am-8pm (Mon-Fri) and 9am-5pm (Sat). You can schedule a Bill Pay payment up to a year in advance. Log on to the mobile app, go to the Profile tab, select Security and tap the Touch/Face ID or Fingerprint ID button. Effective 1 March 2020 for Personal Internet Banking customers with password setup. You can also enable the biometrics log on function. Start by typing the payee's name in the search box. Yes, you can issue HKD/USD e-Cheque and present it to the banks in Guangdong Province and Shenzhen subject to acceptance of deposit bank. To select the company, enter the company name or account details. Youll be able to reset password, security question and answer after verification. Use Personal Internet Banking to delete a pending Bill Payment. Enter a new password and select a new security question to answer. HSBC is not responsible for these charges. is not responsible for these charges. You can make Hong Kong dollar or foreign currency transfer to HSBC or non-HSBC accounts, including overseas accounts, by selecting your desired payment journey from the 'Pay & transfer' tab in the top menu. Face ID is supported on iPhone X (and any future iPhones with Face ID capabilities). There's no monthly service fee to use Bill Pay. After 90 days you should destroy your check. Then select the Manage Payees button. Can I use Touch ID to log on if I have someone elses fingerprints stored on my device? You can add or remove fingerprints in your device settings. Charges may be involved should the e-Cheque be rejected by the Mainland authorities or Mainland banks. Monday Sunday except 00:00 to 06:00 every Sunday (HKT). However, at the time being, we are only able to provide the previous type of security device to these customers. You can also use the following special characters: the at sign (@), underscore (_), apostrophe ('), period (. 7. For more details please refer to the Terms and Conditions. The Hongkong and Shanghai Banking Corporation Limited 2002-2023. No, Bill Pay is free for all HSBC customers. You must enter the Security Code to access services under the "Security Device Logon Mode", such as securities trading and transfer to non-registered accounts. Security device is required for increasing transaction limit. Then select phone banking or ATM - whichever is appropriate - together with the corresponding PIN. Find the answers and while you're at it, tell us how we could do better. After the merchant confirms your enrolment request youll be able to view your eBill and make a payment on the same platform. via the "e-Cheque Drop Box" on the HKICL website (HK Interbank Clearing Ltd). If you have insufficient funds, HSBC will notify you with a Secure Message, which you can access by logging onto Personal Internet Banking or the HSBC Mobile Banking App. 3. No. You will need your Security Device / Mobile Security Key to complete this transaction. To set up the PIN for the new Security Device, please follow the steps below for the first time: 8For enhanced security, please enter a 6-digit PIN. 9For enhanced security, please enter a 6-digit PIN. Payments from your bank account can be scheduled up to 45 calendar days in advance. 5. Discover an ever growing range of services and features on the app to make your banking more convenient. Please refer to details below: The following instructions will be effective immediately: For the following instructions, submission before 9pm from Mon to Fri or 6pm on Sat will be effective on next working day: The battery in the Security Device can last for three to five years, depending on how frequently you use it. Please download a software that support PDF file to view an e-Cheque. Choose a username and passwords that are difficult for others to guess and keep them confidential. . Do I need my Security Device / Mobile Security Key?". If youre paying a person who is not online, HSBC Bill Pay will send your payment as a check. You can use the Bill Pay feature within Personal Internet Banking and HSBC Mobile Banking App1 to transfer money within the U.S. to a company or a person from your HSBC checking account without a fee. Each eBill record will be retained for up to 24 months, or until you delete it. Enter the amount you want to pay. 4. You should press and hold the Yellow or Greenbutton for 1 second for the device to generate the Security Code. You can find it under 'Pay & transfer' from the top menu > 'Manage payees / payments' > ' View / delete your payees'. Click "Forgotten your Security Device PIN" link. The Security Code is a special, one-time password used to access full range of Personal Internet Banking service. All Rights Reserved. 3. HK Dollar Statement Savings Account eStatement+, Consolidated eStatement for Savings Account, Monthly HIBOR-based Mortgage Plan Repayment eAdvice, Confirmation for credit transaction eAdvice, Confirmation for debit transaction eAdvice, Time Deposit Interim Interest Payment eAdvice, Time Deposit Placement Confirmation eAdvice, Time Deposit Change of Maturity Date eAdvice, Unpaid Standing instructions Warning Letter eAdvice, Summary listing of deposits and withdrawals eAdvice, Internet Banking Registered Transfer Account eAdvice, Reminder on reactivation of inactive passbook savings account eAdvice, Reminder on reactivation of inactive account eAdvice, Handling of inactive passbook savings account eAdvice, Inactive passbook savings account closure eAdvice, Update of FPS default account notification, CombiNations Statement Savings Account eStatement+, Foreign Currency Current Account eStatement+, Super Ease Account (Overdraft) Balance eAdvice, Super Ease Account Important Notice eAdvice, Summary of Overseas ATM Cash Withdrawal eAdvice, Mortgage Loan Account Instalment Change eAdvice, Personal Instalment Loan Overdue First Reminder eAdvice, Personal Instalment Loan Overdue Second Reminder eAdvice, Personal Instalment Loan Overdue Third Reminder eAdvice, Personal Instalment Loan Overdue Final Reminder eAdvice, Mortgage Loan Account Overdue First Reminder eAdvice, Mortgage Loan Account Overdue Second Reminder eAdvice, Mortgage Loan Account Overdue Third Reminder eAdvice, Mortgage Loan Account Overdue Final Reminder eAdvice, Monthly HIBOR-based mortgage plan repayment (with company interest subsidy) eAdvice, Mortgage related fire insurance policy pre-renewal arrangement notice eAdvice, Mortgage related fire insurance policy renewal notice eAdvice, Mortgage related fire insurance policy renewal reminder eAdvice, Mortgage related fire insurance policy renewal confirmation eAdvice, Cheque purchase return / correspondent bank charges eAdvice, Clean Credit minimum repayment overdue reminder eAdvice, Secured Credit and Clean Credit confirmation eAdvice, Mortgage Loan Account overdue reminder eAdvice @, 100% Personal Loan Guarantee Scheme Loan overdue reminder eAdvice @, Investment services/Securities account - composite eStatement *#, Securities purchase and sales eAdvice * #, Stocks Monthly Investment Plan eAdvice *#, Important updates on investment products under the HSBC GBA Wealth Management Connect Southbound Services eAdvice, Time Deposit instruction amendment confirmation (SID) eAdvice *, Time Deposit placement confirmation (SID) eAdvice *, Structured Investment Deposit confirmation eAdvice *, Structured Investment Deposit bonus / interest payment eAdvice *, Structured Investment Deposit instruction amendment confirmation eAdvice *, Structured Investment Deposit early redemption eAdvice *, Structured Investment Deposit uplift on call date / early termination date eAdvice *, Structured Investment Deposit maturity eAdvice *, Deposit Plus placement confirmation eAdvice *, Wealth Portfolio Lending Facility confirmation eAdvice *, Structured Products subscription & sale eAdvice *#, Bonds / CDs purchase & sale eAdvice *# (effective 30 Oct 2022), Wealth Products other services eAdvice *# (effective 30 Oct 2022), Securities Margin Trading Services Daily eStatement *# (effective 20 Nov 2022), Unit Trusts Financing Daily eStatement *# (effective 20 Nov 2022), Securities Margin Trading Services Monthly eStatement *# (effective 20 Nov 2022), Unit Trusts Financing Monthly eStatement *# (effective 20 Nov 2022), Credit Card Overlimit Opt-out Arrangement eAdvice, Credit Card Credit Limit Increase Notification eAdvice, Credit Card Standing instruction set up eAdvice, Credit Card Credit Balance Transfer eAdvice, Credit Card repayment overdue reminder eAdvice @. Facebook This link will open in a new window, Twitter This link will open in a new window, Youtube This link will open in a new window, Research backgrounds of brokers and firms for free by visiting FINRA's BrokerCheck website, Information for real estate professionals, Touch ID/Face ID or fingerprint ID for HSBC, Careers, media, investor and corporate information, View your account balances and transaction history, Use Global View to monitor your eligible international HSBC accounts, Transfer funds between your eligible HSBC accounts, Deposit checks remotely by taking a picture of the front and back of your check. If the problem still exists, please refer to the drawer of the e-Cheque. The calendar will present you with the earliest deliver by date available. Naturally, some specialised transactions do incur fees: * There is no charge from us if you pay money to, or receive money from accounts from other banks via FPS, but other banks may have different charging policies. If you've forgotten your password, you can reset it by selecting 'Forgotten your password?' Log on to Online Banking to terminate the service. After you delink the HSBC UAE mobile app on your old device, you can set up your new device. Click on 'payments' Click on 'manage payees' Select the payee you would like to delete. We recommend you add our email address to your address book to solve the problem. Select 'Send money internationally', then select the country or territory you're sending money to. 2. The position is the same as current HKD/USD paper cheque. You cannot deposit travelers checks or international checks. Press the yellow button and re-enter your new PIN to confirm . If a problem arises with your deposit, such as a returned check, we'll send a written notice to your primary address by US mail. If you have received an eReceipt under "Enroller", this means someone has paid the bill and requested a payment eReceipt. 3. If you received a message to contact us,please call us at+852 2269 2444 during office hoursoremail us atcruu@hsbc.com.hk. Then, you'll need to tell us the reason for your late payment and how you'll pay the the overdue amount. What happens if my mobile device is lost or stolen? If you set up a forward-dated instruction using your HSBC credit card,the credit limit on your card will be held until the transaction is processed and the full payment is received. Note: The 1st and 2nd generation Security Devices are no longer in use. 2023. Within the Useful links bar, click Bill payments. However, you can cancel or change a bill payment when you log on to Personal Internet Banking through your computer or laptop. There are two types of Security Code generated by Security Devices with different format, which support different functions in HSBC Personal Internet Banking. By signing up for this service you can manage your statements and advice messages through mobile or online banking anytime, anywhere. HSBC Bank USA, N.A. You can save new payee details in a transaction form by ticking the check box "Add to your payee list". Due to security reasons, you can ONLY reset your PIN before logging on HSBC Online Banking by answering the security question(s) correctly. If they want to receive these, they will need to register for eStatements and eAdvice. account number) into the device to generate a Security Code. You can also use the following special characters: the at sign (@), period (. If you need to cancel your promise to pay, please call us at+852 2269 2444 during office hoursoremail us atcruu@hsbc.com.hk. You can schedule a same day payment up until 4 pm ET. Charges will apply, however, for the Wells Fargo Same Day Payments Service SM. 2. You can always change your 6-digit PIN on the HSBC Singapore app, by going to Profile icon on top right of app screen > Security> Manage Security > Change PIN. HKD150 for each standing instruction returned as a result of insufficient funds, eIPO (i.e. Just select the account you want the check deposited into and enter the amount of the check. No, we will no longer send you paper copies of these files. Click My HSBC at the top lef tof the page and select Future dated bill payments. Customers who are visually impaired can request for the Security Device through calling our customer hotline at(852) 2233 3000. You can find it under 'To account' selection, when you perform 3rd parties account transfers/ payments. (iOS) As soon as possible, log on to iCloud (iCloud.com) and remotely wipe your device using the Find my iPhone app. You'll have to promise to pay the full overdue amount. Mortgage and home equity products are offered in the U.S. by HSBC Bank USA, N.A. 4. We have detected your browser is out of date. Setting up the mobile app takes just a few minutes. You may change the transfer limit or delete this payee via HSBC Online Banking after the instructions is effective. On your computer, simply select the eStatement / eAdvice you want to view or save. If you input a wrong digit into the Security Device, simply press the Green buttonto delete each digit one by one. Yes, it is available to all types of credit card except our commercialcards. Data charges from your mobile service provider may apply. Programs are subject to change. # Particular purchase and sales advice, Corporate Action advices and certain investment statements will be delivered to you in paper. Not eligible for verification via Online Banking. Select an existing payee or add a new one. "HSBC" will be displayed afterwards. The HSBC Security Device is unique and with an enhanced level of security with a PIN lock which minimizes the chance of unauthorized use and protects you against possible online threats. Important: If a payee has a future-dated payment/s scheduled, you must first delete all the scheduled payments prior to deleting the payee. 10. ), underscore (_), hyphen (-) and apostrophe (').